Frequently Asked Questions

Everything you need to know about shopping with Haiyiplants.

How long will it take to receive my order?

Standard shipping typically takes 5-10 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.

How do I ensure I choose the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between different styles.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you ship internationally?

Yes, Haiyiplants ships to over 50 countries worldwide. International shipping costs and delivery times are calculated at checkout based on your location.

Are your materials sustainably sourced?

We are committed to ethical fashion. We work closely with our manufacturers to ensure high-quality craftsmanship and prioritize eco-friendly fabrics whenever possible.